Having worked for 2 years with internal stakeholders external usability, design and taxonomy specialists, WorkSafeBC needed a trusted technology partner to implement a robust CMS with an integrated global, faceted and scoped search, who could also deliver on the ambitious, responsive user interface.
A TRUSTED PARTNERSHIP GIVES BC EMPLOYEES A BETTER ON-LINE EXPERIENCE.
Working lock-step with the WorkSafeBC content and strategy team to deliver relevant information and results in a responsive, intuitive manner.
Content Management System implementation
The client decided to go ahead with our recommendations and leverage the Sitecore Experience Platform for its multi-lingual support, personalization capabilities and ability to integrate with Coveo search solutions. In 2021, this was upgraded to Azure Search.
Bayleaf’s custom Taxonomy Tagging Utility for WorkSafe’s content contributors allows the insurer to implement a custom taxonomy structure for the 8,000 proposed content pages and 10,000 item digital asset library. This improved search capability, alongside revised information architecture and slick user interface helps user drill down to their content needs faster, on any device. The 2021 upgrade seamlessly replicated this utility, with additional enhancements to improve user experience.
Sitecore’s ability to personalize user experience is leveraged in the Occupational Health and Safety section of the site. Users are able to search for and then save relevant guidelines when logged in and reference them in future sessions. The increased functionality is a boon for small employers across the province.
The implementation, aggressive in scope, lays the technological foundation for the site to scale and to support secure pages, integrated applications and marketing initiatives in the future phases of the website lifecycle.