Bayleaf Software | Managed Services %

Hosting and Managed services

A business never stops evolving nor does technology. Breathe a sigh of relief knowing we're here to take care of it.

Web & Desktop Support Services

Bayleaf’s approach to Managed Services is to keep things simple. We want you to enjoy using your technology solutions in your daily tasks. As part of this commitment, we cultivate long-term relationships so as to provide the highest quality ongoing support and development services required throughout business and technological evolution.

Key features of our support team:

Bayleaf support operational hours are typically 8AM PST to 6PM PST, Monday to Friday, Pacific Standard Time.
Bayleaf provides out of hours support for urgent support issues as required.
Bayleaf has flexible service level options to meet any needs.
Bayleaf support is local and real-time.

To ensure we're providing the right needs to our clients, we work to create a customized service design for each contract. Options to be defined:

The people involved and communication channels how we'll communicate with them
Environments and Systems to be supported
The approach to be taken, including the Incident, Change and Problem Management defined we've agreed upon
Reporting and meeting structure and frequency
Standard Operating Procedures
Update or patch management and agreed maintenance windows
Service Level Agreements
Ongoing adoption and training requirement

Hosting & Email Services

Bayleaf is happy to provide hosting options for our solutions as well as email services.

We will review each organization's situation and offer solutions that match client needs.

Cost effective options are available to leverage a semi-dedicated virtual hosting environment. There are also fully dedicated virtual environment for clients who require the highest level of security and flexibility.

Bayleaf’s data center is located in Harbour Centre and adheres to all data protection and privacy laws.

Infrastructure Support Services

Looking for someone to take care of all your infrastructure support needs? Bayleaf can take care of this through our dedicated support services.

Cloud Support Services

The rise of cloud hosting services has meant that businesses of all sizes no longer have to worry about the cost and maintenance of physical servers and related hardware.

Bayleaf can support you with your evaluation process of potentially moving to the cloud and what the ROI would be as well as supporting you once that move has taken place.

As Microsoft Gold Partner, we have been recognised as a leader within the partner community and are proud to offer:

Best in-class planning, implementation, and support of custom software and web applications using Microsoft technologies
Integration of Microsoft solutions such as Dynamics, SharePoint, Power Apps, and other business systems
Implementation and management of Azure Cloud and Microsoft 365 Services
Training and change management for effective adoption

Select clients

We work hard for our clients to build the best products to achieve the best results. As such we have many long-standing relationships built on years of trust.